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General questions:
Information about the application and its capabilities
CRM (Customer Relationship Management) is a strategic approach to managing a business's relationships and interactions with its current and potential customers. The basic idea behind CRM is to collect, organize and analyze customer data with the aim of better service and enhancing customer loyalty. Through CRM systems, businesses can track customer communications, optimize sales, marketing, and customer service, and personalize offers and promotions based on customer needs and preferences. In this way, CRM helps increase customer satisfaction and improve overall business performance.
LinkUp is the latest application from Protogramma Informatics. The company has been active in the IT industry for the last 30 years, and having gained valuable know-how both in the IT industry and in organizing and needs of businesses and entrepreneurs, it helps companies grow through custom software, apps and technology and consulting services.
LinkUp is a modular application. Beyond the basic CRM, you can add any other module you are interested in, increasing the functionality and covering all your needs.
Together we can design and implement functions specifically designed for your business and integrate them into LinkUp.
You don't need anything! LinkUp can be connected to any database (ERP etc.) but it can also work autonomously. All that will be needed on your part are devices (Laptop, Desktop, Tablet, Mobile) and an internet connection.
Of course! It has a direct connection to all Microsoft 365 applications (Outlook, Teams, OneDrive), popular ERP software and you can send information registered in CRM or even retrieve documents.
License and Payment:
Information about licenses, payments and renewals
The app is available in both montlhy and annual plans.
None! There are no hidden charges for the app. The exception is the case where you want more than 10 users or some custom function, as described on the pricing page.
The monthly plan includes the license, initial installation and training, hosting costs, unlimited app support via email and 2 hours of phone supportfor the first month.
The annual plan includes the license, initial installation and training, hosting costs, unlimited app support via messaging and 6 hours of phone support each year.
If the existing structure does not suit our needs, we can, after an analysis and an offer, adapt it to your needs.
Support & Updates:
Information about app support and updates
You get full mail support for the duration of your contract. In addition to this, in montlhy plans you also have 2 hours of phone support for the first month and 6 hours of phone support each year for yearly plans.
You get updates and the latest versions of the app for the duration of your contract.
Via email at linkup@protogramma.gr. Alternatively, you can call from Monday to Friday from 09:00 to 17:00 on +302314035800
Looking for support?
We understand that sometimes you need a helping hand. Find the assistance you need below.
We offer a range of comprehensive support options to assist you every step of the way. Whether you have a technical question, need guidance on using our features, or want to connect with fellow users, we’ve got you covered.
Support center
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Video Tutorials
Watch videos of LinkUp features and functions.
Manuals
Download LinkUp user manuals and get useful information about its features.